Customer Satisfaction & Replacement Policy
At Crafty Little You, customer satisfaction is our top priority. Please review the following terms regarding replacements and product support:
Replacement Policy:
We offer a 45-day window from the date your order is shipped to report any product issues. If you receive a damaged, missing, or incorrect item, please contact your Rep or reach out to us directly.
To request a replacement, email us at [email protected] with the following details:
- Clear photos of the issue
- Your full name and order number
- A list of the affected item(s) and quantity
Please note: We are unable to process replacement requests after the 45-day window.
Important Notes:
- Be sure to carefully read product descriptions before ordering.
- Some kits require a separate base piece for display, which may not be included.
- We recommend checking your kit contents as soon as your order arrives.
Returns:
We do not accept returns. However, we are happy to provide prompt replacements for defective or incorrect items.
If you have any questions, concerns, or need help with your order, please don’t hesitate to reach out to your Rep or contact us directly.
Crafty Little You Team
